1. International air freight invoice requirements: Customers must provide commercial invoices when delivering goods, otherwise it will be deemed as authorizing our company to declare on their behalf. If there is any customs detention or local clearance delay due to declaration reasons, our company will not be held responsible. The declared value of the express export cannot exceed $600 HS code is required for shipments to Russia, and tax number is required for shipments to Brazil Please provide detailed Chinese and English product names when shipping.
2. Remote surcharge: If the delivery area is located in a remote area, DHL will charge an additional fee of ¥ 5/kg. The minimum fee for DHL from May 2009 is ¥ 200/ticket+fuel charge; UPS charges ¥ 200 per ticket; Please ask the customer to check in advance whether the shipping area belongs to a remote area. Our company will not notify you separately before shipping; Notify DHL when billing after one month of remote surcharge shipment; DHL Remote Area Online Search Method: Electronic Shipping Tool - Remote Area Services - Search Remote Area Now - Remote Area - Select Country - Enter Postal Code - OK
3. Customs declaration items: Before shipping the customs declaration goods, please carefully check whether the customs declaration documents are complete, including 1 verification form, 2 customs declaration power of attorney, and 3 blue customs declaration forms Domestic source of goods and domestic source of goods code Generally, it is the first five digits of the operating unit; 4 packing lists in triplicate, 5 invoices in triplicate, 6 declaration elements, 7 blank stamped white paper sheets CIF freight and insurance fees need to be added to the invoice;
4. Electrical appliances: Refrigerators and air conditioning outlets must have original fluorine free certificates stamped with a red seal issued by the manufacturer;
5. Magnetic inspection items: Electrical appliances with plugs are required to undergo magnetic inspection by DHL, and DHL's magnetic inspection fee is ¥ 5/kg; (Minimum charge of 200 yuan) Other magnetic items should be shielded by yourself. If you pay DHL, the shielding fee is 300 yuan per box;
6. Packaging requirements: Items with wooden outer packaging cannot be exported; Wooden boxes that need to be nailed must be made of plywood material; For items packaged in iron boxes, an additional handling fee of ¥ 300 per ticket will be charged due to the DHL operation center's need to open the box for inspection;
7. Change of address: DHL, UPS destination change of delivery address will incur an additional charge of ¥ 150 per ticket;
8. Customs taxes: The freight does not include invoice taxes, destination tariffs, fines, storage fees, etc; If the recipient refuses to pay the customs duty, it will be changed to be paid by the shipper; All costs incurred due to the inability to complete customs clearance procedures at the destination or the recipient's lack of cooperation resulting in the goods being returned to the sender's location (most countries cannot destroy them) shall be borne by the sender;
9. International air freight damage compensation: For items with broken capacity, customers are required to package them firmly by themselves, and must have an outer packaging of cardboard or wooden boxes. Items without outer packaging will not be compensated for damage; If the outer packaging is not damaged and no compensation is provided, please ask the recipient to provide photos of the goods (with the waybill number on the box) for compensation. If the third-party account is damaged, no compensation will be provided;
10. Compensation for loss: If the goods are lost or damaged during transit, compensation shall be handled in accordance with the relevant provisions of the Warsaw Pact. The maximum compensation for the loss of the entire shipment is: document ￥ 100/ticket, item ￥ 50/ticket; Compensation for the weight corresponding to the declared value of one of the lost items; If there are additional requirements, please purchase insurance on your own; Any related compensation matters must be handled on the premise of settling the freight charges, otherwise they will not be accepted;
11. Bulk goods: For items weighing over 100kg per piece, especially those packaged in wooden boxes, DHL operations center may open the box for inspection for one day, while customs may inspect for another day, and flight arrangements may also be required, which may affect the delivery time;
12. Valuable items: Due to multiple transit links, valuable items such as jewelry and laptops are not accepted; High value items such as computer hosts and USB drives should not be carried too much at once;
13. Shipping principle: For goods that are uncertain whether they can be exported, please consult 800800 for items that can be accepted before shipping, and we can also accept them; We only guarantee internet access and do not guarantee flights;
14. Customs clearance regulations: Some countries in Central and South America, as well as Africa, may have special customs clearance requirements for imported goods. For example, local customs in Nigeria stipulate that a single piece of goods cannot exceed 50kg, while local customs in South Africa stipulate that a single piece of goods cannot exceed 30kg and a single side length cannot exceed 60cm; Please consult 800 before shipment; Exceeding the limit is also acceptable, but there may be a small penalty for the recipient during customs clearance;
15. Rejected Items: General cargo channels do not accept counterfeit brand names, batteries, powders, liquids, or any other dangerous goods. Once discovered, DHL may detain the goods without refunding the shipping fee;
16. Special items: imitation brand names, chemicals, liquid powders, drugs, capsules, pure batteries, etc. (except for drugs and items prohibited by national laws); It can be exported through chemical channels or a chemical testing certificate must be provided.
17. Return of goods: The goods cannot be guaranteed to be returned after being shipped online; If returned to Hong Kong, there will be additional import tariffs.
18. DHL regulations: 1 If the chargeable weight of a single item or ticket exceeds 2000 kilograms, you need to consult our customer service and book a warehouse in advance. After obtaining approval from DHL Hong Kong, you can deliver the goods to DHL Hong Kong. Otherwise, DHL Hong Kong will refuse to accept the goods; 2. The actual weight of a single item cannot exceed 250 kilograms; 3. Single piece goods cannot exceed a length of 300cm, a width of 200cm, or a height of 160cm. ESI (i.e. IDD service) single piece goods cannot exceed a length of 120cm, a width of 100cm, or a height of 160cm
UPS regulations: Any package with a longest edge exceeding 152 centimeters or a second longest edge exceeding 76 centimeters. Any package with an actual weight exceeding 32 kilograms will incur an additional fee of 40 yuan per box of goods FEDEX single item weight cannot exceed 68KG, EMS single item weight cannot exceed 30KG, UPS single item weight cannot exceed 32KG, the length of the package added to the periphery cannot exceed 330cm, the length of one side cannot exceed 270CM, and the declared value of a single ticket cannot exceed USD 600.00